Refund policy

Refund Policy

Last updated: July 2, 2026

FuWaFuWa Pet wants every order to arrive correctly and in good condition. Please read this policy before placing an order.

Damaged, wrong, or missing items

If your item arrives damaged, incorrect, or missing from the parcel, contact us within 72 hours of delivery at hello@fuwafuwa.sg. Please include your order number, a short description of the issue, and clear photos of the item, packaging, and shipping label where relevant.

After review, we may offer a replacement, store credit, or a refund to the original payment method. In most approved cases for damaged, wrong, or missing items, you do not need to ship the item back.

Change-of-mind and sizing returns

We do not accept returns or exchanges for change-of-mind purchases, incorrect size selection, color preference, or items that do not suit your pet, unless the item is faulty, damaged, wrong, or missing. Please check product descriptions, measurements, and size guides carefully before ordering.

Non-returnable items

For hygiene and safety reasons, opened, used, washed, worn, chewed, scratched, personalized, final-sale, and clearance items cannot be returned unless they arrive damaged or incorrect.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has been processed or sent to our supplier or fulfilment partner.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund to your account.